1. Eligibility for Returns
We only accept returns in the case that the product you received is damaged or defective upon arrival. If the item is in a new, unused condition and meets our return criteria, we will gladly assist you with a return.
2. Return Process
To initiate a return, please contact us at [email protected] within 1-3 days of receiving your order. Provide the following information in your message:
- Order number
- A description of the issue (e.g., damaged or defective item)
- Photos of the item showing the damage or defect
Once we receive your request, we will provide you with instructions on how to return the item.
3. Return Shipping
Customers are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure the item reaches us safely. If the item is found to be defective or damaged, we will reimburse you for the return shipping cost.
4. Refund Process
Upon receipt of the returned item, we will inspect it to verify the issue. If the item is confirmed to be defective or damaged, we will issue a full refund. Since we only offer cash on delivery, refunds will be processed via cash.
5. Non-Returnable Items
Please note that we do not accept returns for items that are not defective, damaged, or incorrect. Products that have been used, altered, or are not in their original condition will not be eligible for a return or refund.
6. Exchanges
At this time, we do not offer exchanges for products. If you wish to exchange an item, we recommend returning the item for a refund and placing a new order for the desired product.
7. Contact Information
If you need further assistance or have any questions regarding our return and refund policy, feel free to reach out to us via email at [email protected].